Join The Signature Gifts Family

Signature Gifts is constantly evolving as a business. If you'd like to join a fast-paced, highly rewarding company where working from home is an option, then Signature is the place for you! Please see below for our latest vacancies.

Company Overview

Signature Gifts Ltd. is a successful, fast-growing ‘Gift’ company and a leading publisher of personalised books. We focus on offering personalised gifts to top e-commerce retailers such as Next, Shop Direct, Buy A Gift, Express Gifts, JDW, buying gifts on a made-to-order basis, as well as selling direct on our own sites.

Established in 2003, turnover is now more than £13m, sold via our own leading websites and through leading online and mail-order retail. Recently we have been focusing on Amazon and marketplaces and seeing significant growth here.

We have grown from just two employees in 2003 to over 100 today, across five sites in three locations: Harpenden Herts, Stoke, two sites in SW Scotland, and in the USA.

Due to continued growth, we are looking for an additional member of staff to join our friendly Customer Services Team, primarily looking after our US customers. However, there will still be interaction with our UK customers as well. The working pattern is envisaged as Monday to Friday 17:00 – 22:00, to take into account the US time differences.  Due to the working pattern of the role, you will be primarily working from home, however, will need to be able to come into the office as and when required.

Duties and Responsibilities will include:

  • Receive inbound queries by telephone and email for US and UK customers
  • Progress orders to ensure customers` expectations are met.
  • Keep Access and other systems updated with order notes, details of customer contact details, and responses from other departments.
  • Management and completion of assigned Gift Hub Zendesk tickets within the agreed procedure. Logging tickets appropriately to allow analysis and data feedback to prevent issues from reoccurring as much as possible.
  • Escalate issues/orders to the Manager that are not likely to meet company standards based on published targets. Assist him in creating a solution.
  • Strive to meet quality standards and targets set by the company, ensuring all procedures are correctly followed.
  • Monitor the in-house production schedule on a regular basis to ensure queries from production are dealt with and to regenerate order files where necessary.
  • Help Manager to ensure that all queries are dealt with within our 4-hour SLA
  • Manage returned items, using the returns log to keep the accounts team up to date.

Key Skills / Attributes required:

  • Communication skills. You will need to liaise with relevant departments including factories and dispatch to help resolve order issues.
  • Ability to recognise errors allowing them to be resolved quickly. Report errors and complaints as appropriate. Monitor & escalate the resolutions to these.
  • Ability to handle and resolve complaints, having empathy with the customer whilst considering the interests of the company.
  • Attention to detail and the ability to deal with issues efficiently. Ensuring that you obtain detailed information about the order and customers’ requirements.
  • Ability to work in a team, if a solution to a query/issue is not able to be reached you will need to liaise with colleagues
    to provide a solution.
  • Pro-active handling of customers is essential. We will call them before they chase us.

If this sounds of interest and you believe you have all the necessary skills and experience, we would love to hear from you.

Please note: You will be expected to attend the Harpenden office for training.

Signature Gifts Ltd. is a successful, fast growing ‘Gift’ company and a leading publisher of personalised books. Established in 2003, we are one of the UK’s fastest growing on line personalised gifting companies and we sell to top e-commerce retailers such as Next, Shop Direct, Buy A Gift, Express Gifts, JDW, buying gifts on a made to order basis, as well as selling direct on our own sites. 

Recently we have been focusing on Amazon as well as other  marketplaces with the result that we are seeing significant opportunities for growth here and are excited about opportunities for Christmas.

To meet our huge increase in Sales we are delighted to announce that we are looking for a number of Production Operatives, including Machine Operators, to work in our modern and busy book manufacturing plant in Bladnoch, Dumfries & Galloway.

These are temporary positions starting immediately and will continue until the end of the year. This is a great opportunity to really earn significant monies ahead of the Christmas period. There may be possibilities for permanent roles afterwards.

Full training will be provided in a clean friendly working environment and therefore gives you the chance to try new skills and opportunities.

Due to the significant increase in Sales we have created a new Christmas shift pattern with options for a day and night shift. We offer a variety of shifts to meet the needs of the business and these shifts include 12 hours, 10 hours and 8 hours per day.  The final pay date is the 17th December which allows time for any additional Christmas presents to be purchased or indeed Christmas shopping to start!

Please forward your CV to Lisa Lynch, HR Executive, [email protected] as soon as possible.

Signature Gifts Ltd. is a successful, fast growing ‘Gift’ company and a leading publisher of personalised books. We focus on offering personalised gifts to top e-commerce retailers such as Next, Shop Direct, Buy A Gift, Express Gifts, JDW, buying gifts on a made to order basis, as well as selling direct on our own sites. 

Established in 2003, turnover is now more than £13m, sold via our own leading websites and through leading online and mail order retail. Recently we have been focusing on Amazon and marketplaces and seeing significant growth here.

We have grown from just two employees in 2003 to over 100 today, across five sites in three locations: Harpenden Herts, Stoke, two sites in SW Scotland, and in the USA.

Reporting to the Accounts Manager, we are now looking to recruit a Finance Assistant, to be based at our Bladnoch site, near Wigtown. After the initial training in the role it may be possible to work some of the time, by agreement, from home.

The key purpose of this role will involve being part of a dynamic finance team managing a diverse array of tasks supporting all aspects of the business, with additional duties involving:

·         Production and submission of royalty reports on quarterly basis and query follow up

·         Processing of credit card expenses, expense claim forms and petty cash

·         Processing production payroll timesheets and metric calculations

·         Obtaining printer click cost and submission to Cannon

·         Monitor Accounts in-box and send/save invoices as required

·         Assist with processing of purchase and sales invoices

·         Other finance and admin tasks as required.

The successful candidate must have an analytical mindset, be used to a busy and varied role, working under pressure and with others to meet tight deadlines, as well as possessing excellent attention to detail, organisation and administration skills.

You will need to possess strong Excel skills as well as being proficient in Office 365, able to communicate clearly and persuasively with others, possess the ability to work independently with a good level of self-discipline and focus, in addition to being reliable, hardworking and showing initiative.

We offer an attractive salary for this full time position of 37.5 hours a week, Monday to Friday.

Signature Gifts Ltd. is a successful, fast growing ‘Gift’ company and a leading publisher of personalised books. We focus on offering personalised gifts to top e-commerce retailers such as Next, Shop Direct, Buy A Gift, Express Gifts, JDW, buying gifts on a made to order basis, as well as selling direct on our own sites. 

Established 2003, turnover is now more than £13m, sold via our own leading websites and through leading online and mail order retail. Recently we have been focusing on Amazon and marketplaces and seeing significant growth here.

We have grown from just two employees in 2003 to over 100 today, across five sites in three locations: Harpenden Herts, Stoke, two sites in SW Scotland, and in the USA.

Reporting to the Operations Director, we are now looking to recruit a Factory Supervisor to join our team in Stoke on Trent on a full-time basis. The role will primarily involve ensuring the smooth running of the production process, with additional duties as follows:

  • Ensuring all products are manufactured on time
  • Managing a small multi skilled team
  • Maintaining stock levels
  • Ensuring all necessary paperwork is completed
  • Adherence to Company Health and Safety Procedures

The successful candidate must possess good communication skills, attention to detail, be able to cope under pressure and using own initiative as well as being able to give clear guidance and instructions to team members.

Previous experience would be advantageous.

Please note for an 8 week period there will be the requirement to work 2pm – 10pm Monday to Friday.  After this period, the normal hours of 9am – 5pm Monday to Friday will apply.

Our site is COVID 19 compliant.

Interested in any of the above roles? Fill out the below form with your details and attach your CV. 

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